Let me just say I have had very few poor experiences with my local Rally's establishments over my lifetime. I would not normally do this to any place I enjoy eating from time to time but this is the last straw. I have on at least 2 other occasions of eating at my local Rally's been served partially raw food. This has rendered me from eating there in the past from more than 1 location. So on this day I am here to report the serving of raw chicken tenders. Please always check any meat products that get served by Rally's because the staff is not always in tune with the importance of proper food preparation. I ate a few bites a this before I wanted to vomit at what I saw.
Rosie West
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April 13, 2024
If I could give a no star rating I would... lemmie just start off by saying I sat back at the speaker for a good 10 mins after I had completed my order, no one ever came back over the intercom. I can see what looked to be 3 guys and a girl just laughing and talking at the window,I still yet to have been acknowledged... I sat for another 4..5 mins and ask "umm did you get my order"? I am replied back with the most unfriendly rude lady's voice... I had to repeat order twice...
So as I'm sitting at the window the lady working the window (autumn) is just as rude as when she was talking thru the intercom. So my order was not correct by anymeans, my kids couldn't even eat there dinner due to having mustard all over the hotdogs, I guess the lady never put in for the chicken I had repeatedly mentioned..
I have been in the food industry since I was 14yrs old, I've been at the bottom at the totem pole all the was up to gm, I've has my bad days had ppl be 💯 totally rude but it never caused me to be as rude as this girl was tonight... it's called costumer service! Which this young lady so very lacked.. I love rallys but heyy management you really need to get your employees in line, if there lacking good ppl skills put them in a non public position....
Mary Hagadorn
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February 13, 2024
Whoever the lady was tonight 2/12 working the drive through window put a smile on her face and had immaculate customer service, i 10/10 recommend this location right here!! They never fail to give you fresh tasty food and excellent customer service! She loved my pup too🥰
Evan White
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September 06, 2024
When we got up to the speaker to take our order we asked for a Medium sized Bacon Ranch cheeseburger combo and and a medium mushroom swiss combo with extra mushrooms. When we got to the window we asked if we could make the mushroom swiss combo a small they said they would and mistakenly made the bacon ranch combo a small when we asked to fix the order they said told us to pull ahead and park. So we did and the assistant manager came out to verify our order and take down our license plate do to us complaining about our meal last time we were here which they had messed up 3 different times. Honestly I dont think We'll be coming back, do to the disrespect we received.
Gage Yablonsky
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July 11, 2024
Great place to get some food late night, the employees are wonderful as are the managers, the district manager however. A different story. Firing a wonderful manager over his concerns for safety and health. District manager needs reprimanded and the board of health needs to make a visit since the district manager thinks serving potentially unsafe product is A-Okay
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Let me just say I have had very few poor experiences with my local Rally's establishments over my lifetime. I would not normally do this to any place I enjoy eating from time to time but this is the last straw. I have on at least 2 other occasions of eating at my local Rally's been served partially raw food. This has rendered me from eating there in the past from more than 1 location. So on this day I am here to report the serving of raw chicken tenders. Please always check any meat products that get served by Rally's because the staff is not always in tune with the importance of proper food preparation. I ate a few bites a this before I wanted to vomit at what I saw.
If I could give a no star rating I would... lemmie just start off by saying I sat back at the speaker for a good 10 mins after I had completed my order, no one ever came back over the intercom. I can see what looked to be 3 guys and a girl just laughing and talking at the window,I still yet to have been acknowledged... I sat for another 4..5 mins and ask "umm did you get my order"? I am replied back with the most unfriendly rude lady's voice... I had to repeat order twice... So as I'm sitting at the window the lady working the window (autumn) is just as rude as when she was talking thru the intercom. So my order was not correct by anymeans, my kids couldn't even eat there dinner due to having mustard all over the hotdogs, I guess the lady never put in for the chicken I had repeatedly mentioned.. I have been in the food industry since I was 14yrs old, I've been at the bottom at the totem pole all the was up to gm, I've has my bad days had ppl be 💯 totally rude but it never caused me to be as rude as this girl was tonight... it's called costumer service! Which this young lady so very lacked.. I love rallys but heyy management you really need to get your employees in line, if there lacking good ppl skills put them in a non public position....
Whoever the lady was tonight 2/12 working the drive through window put a smile on her face and had immaculate customer service, i 10/10 recommend this location right here!! They never fail to give you fresh tasty food and excellent customer service! She loved my pup too🥰
When we got up to the speaker to take our order we asked for a Medium sized Bacon Ranch cheeseburger combo and and a medium mushroom swiss combo with extra mushrooms. When we got to the window we asked if we could make the mushroom swiss combo a small they said they would and mistakenly made the bacon ranch combo a small when we asked to fix the order they said told us to pull ahead and park. So we did and the assistant manager came out to verify our order and take down our license plate do to us complaining about our meal last time we were here which they had messed up 3 different times. Honestly I dont think We'll be coming back, do to the disrespect we received.
Great place to get some food late night, the employees are wonderful as are the managers, the district manager however. A different story. Firing a wonderful manager over his concerns for safety and health. District manager needs reprimanded and the board of health needs to make a visit since the district manager thinks serving potentially unsafe product is A-Okay